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Accessible and Translated Resources

If you’re thinking about applying for a Start Up Loan, you may have questions about the process. The resources below, available in a number of different languages and formats, include information and guidance about how to start your own business.

We hope that by providing this useful guidance in a number of other languages and formats, you have all the information you need to apply for a Start Up Loan.

Please be aware, however, that the application process is in English, and that the supporting documents we ask you to provide when applying will also need to be in English.

We’re always looking at ways to improve our website, and this includes translating information we know people find useful. If your language or accessible format isn’t covered here, you can request it using the form below. While we always aim to respond to these requests as quickly as possible, demand can be high, which means it isn’t always possible to provide a response promptly.

Our accessibility services and reasonable adjustments

Our services are designed to be accessible to everyone eligible for our Start Up Loans scheme, and we are committed to making reasonable adjustments to support individuals in accessing our services wherever possible.

We will endeavour to take all reasonable steps to reduce or remove barriers that may disadvantage people using our services.

When you contact us, we can provide information and business documents in alternative formats and adapt our communication in the hope of meeting your needs.

For example:

  • Translation services

    We may be able to offer translation of our key business documents and support guides into various languages, and you can request translations for any language not currently available to download from our website below;

  • Visual support

    Where possible and in partnership with the Royal National Institute of Blind People (or an alternative third party), we aim to provide large print, braille or other format adjustments to support visual needs; and 

  • Signing services

    Where possible, we collaborate with SignLive (or an alternative third party) to offer a signing service for those who are deaf or hard of hearing.

If you need information in a different format—such as audio, large print, or braille—please email us at [email protected] or call 0344 264 2600, and we’ll do our best to accommodate your request.

Our online application form also allows you to specify any additional needs, and we will work to tailor our support and communication methods to your personal circumstances, ensuring that our service is as user-friendly as possible.

To find out more about how we can adapt our services to meet your needs, see the details below.

Contact Us

Contact us if you require any of our documentation in a different format or language.

Contact Us

Accessible resources

Accessible PDF documents

English - Audio

English - Braille

English Large Print (Size 20 font)

Foreign language resources

Arabic | عربى

Bulgarian | български

Czech | Čeština

Farsi | فارسی

French | Français

German | Deutsch

Greek | Ελληνικά

Hungarian | Magyar

Italian | Italiano

Polish | Jezyk Polski

Portuguese | Português

Romanian | Română

Slovenian | Slovenščina

Spanish | Español

Thai | ไทย

Turkish | Türkçe

Urdu | اردو

Welsh | Cymraeg

Reasonable adjustments we may be able to offer

Whilst the Equality Act 2010 does not provide a specific list of reasonable adjustments, we strive to make “common accommodations” as well as additional reasonable adjustments tailored to the needs of our customers. 

A non-exhaustive list of examples include:

For those with vision impairment or dyslexia:

  • braille 
  • adjusted font type and/or colour  
  • large print (up to 36pt) 
  • where possible, simplified written correspondence. 

For those with hearing impairments:

  • remote face-to-face interpretation via Sign Solutions’ Interpreters Live  (or an alternative third party), providing real-time communication using British Sign Language interpreters
  • correspondence through email contact for those who cannot use the phone due to hearing impairments.

For those with mental health, or cognitive conditions or are neurodiverse, where possible: 

  • communication in writing for those who prefer not to speak directly 
  • communication via telephone for those who prefer to speak to someone directly 
  • written summaries of any recent telephone conversations 
  • reminders or timescales set and agreed for when you will get back to us or when you can next expect to hear from us
  • where possible, simplified written communication using bullet points and highlighted key messages
  • regular updates at agreed times to maintain a comfortable routine
  • extended decision-making time where possible.

If you need an adjustment not listed above, please contact us to discuss any additional support options we may be able to provide.

Whilst we will make every reasonable effort to accommodate your needs, there may be some instances where we cannot fulfil every request, for example, where the adjustment requested is not practical or reasonable for us to provide.

For information about our website accessibility and useability please see the our Accessibility statement.